Smarter BPO Solutions for a Faster, Leaner Business
What We Do with Our BPO Solutions
We deliver customized BPO solutions that support your administrative, financial, and customer-facing operations, driving greater efficiency, accuracy, and scalability across your business. By shifting routine and time-consuming processes to our skilled team, you gain streamlined workflows and reliable outcomes without added management overhead.
From customer support to finance and back-office functions, we handle it all with precision and clearly defined SLAs. Our goal is simple – keep your operations running smoothly so you can stay focused on innovation, growth, and staying ahead in today’s competitive market.
Our Approach
Assessment & Planning
We evaluate your processes and design an outsourcing model tailored to your goals.
Transition & Training
We onboard staff and transfer process knowledge smoothly.
Operations & Optimization
We handle daily workflows and implement process improvements.
Monitoring & Reporting
You receive transparent insights and performance metrics in real time.
Our Core Offerings
HR Outsourcing
We handle end-to-end HR functions from onboarding and employee records to compliance and benefits, ensuring a seamless HR experience for your workforce.
Recruitment &
Talent Solutions
Our recruitment experts source, screen, and place top global talent for your business. Whether permanent, contract, or project-based, we deliver the right people for the right roles.
Payroll Processing
Simplify payroll management and keep your business running smoothly with our accurate and timely payroll solutions.
Training &
Development
We design training programs that upskill your workforce, improve productivity, and foster leadership growth across departments and industries.
Why Choose Our BPO Solutions?
Expert Team
Our professionals are highly skilled and trained in various business operations, ensuring quality results.
Cost-Efficient
Save on overhead costs such as staffing, training, and infrastructure by outsourcing routine tasks.
Scalable Solutions
Whether you’re a startup or an established business, our BPO services can grow and adapt with you.
Focus on Growth
Leave the administrative and operational tasks to us, so you can focus on driving your business forward.
Let’s Build Your Global Team Together
FAQ
BPO services in Sri Lanka mean outsourcing tasks like customer support, HR, finance, IT helpdesk, and back-office work to skilled local teams for efficient and cost-effective operations.
You can outsource customer support, finance ops, procurement, claims, content moderation, data entry, and reporting.
We transition your processes in phases, set up parallel workflows, and train the new team in advance so your operations continue without interruption.
We set SLAs by process (e.g., response time, accuracy), and offer business hours or 24/7 coverage, with clear escalation paths.
Pricing can be per FTE, per transaction, or hybrid-based on complexity, hours, and tools. Most clients start with 2–5 staff or a transaction target
Minimums depend on scope, but many clients start with 2–5 team members or a volume threshold.
HR outsourcing in Sri Lanka covers hiring support, payroll handling, attendance management, employee onboarding, compliance, and day-to-day HR administration for smooth workforce operations.
In HR outsourcing, the outsourcing provider becomes the legal employer, handling contracts, compliance, and payroll while you manage the team’s daily work and performance.
Yes, HR outsourcing can connect with your HRIS and follow your global policies so your processes stay consistent across all locations.
We source candidates through our local job platforms, targeted talent networks, social recruiting, and direct headhunting to match your exact skill and role requirements.
Recruitment fees depend on the role and hiring volume, and every hire comes with a replacement guarantee to ensure you get the right fit for your team.
Payroll includes salary, overtime, EPF, ETF, APIT/PAYE, filings, pay-slips, and reports. EPF is 12% employer, 8% employee; ETF is 3% employer.
EPF is the Employees’ Provident Fund (12% employer + 8% employee); ETF is the Employees’ Trust Fund (3% employer).