BI Technical Support Analyst / Senior Technical Support Analyst
This is an excellent opportunity to join a rapidly expanding Business Intelligence Systems team working with a great mix of experience both inside Next and across the industry. BIS is transforming from a traditional SQL team to a modern hybrid cloud platform bringing together the best data, analytical and reporting tools to deliver new and enhance existing products and support our users.
About the Team
We are a growing team of 50+ developers, analysts and product managers responsible for providing the business with data solutions.
Put simply. We are the oil in the machine! We take data from everywhere and convert it, merge it, model it and present it in a usable format for consumption. We have more touch points in the organisation than any other product development team. The business relies on BIS data and BIS systems to understand how it is performing, to identify opportunities to improve and to help shape and refine proposals to realise those opportunities.
Historically an on premise MS SQL Server based tech stack we are now providing cloud based data and analytical tools using Microsoft’s Azure platform.
About the Role
As a technical support analyst you will be engaged with the 3 main functions of the support team, namely, Incident / Request Management, Batch Management and Event Management.
You will provide proactive support and ensure all issues and requests are logged, managed, prioritised and escalated accordingly. You will monitor BIS process batches and identify, investigate and resolve issues escalating frequent and complex issues to the developers for further analysis / resolution. You will also implement processes linked to key business events and be involved in the regular maintenance of our systems through patching.
You will work in a team of Support Analysts and Developers headed up by a Support Manager.
As a Support Analyst you will:
We are looking for candidates with a flexible and positive approach, and who are good communicators able to build strong and productive relationships within your team and throughout the business. We have both Senior TSA and TSA roles so we are inviting applications from candidates of all experience levels.
Experience of working with / around data is essential as is a grasp of business intelligence fundamentals.